Refund & Cancellation Policy
Tejas Industries (Proprietorship Firm) · Proprietor: Mr. Jalindar Eknath Shendge · GSTIN 27BWSPS9801C1Z2 · Survey No 312/1, Puntamba Road, Village Kokamthan, Taluka Kopargaon, District Ahilyanagar, Maharashtra 423601, India
This Policy governs cancellations and refunds on GoPrintPack™. Read with the Terms of Service, Escrow Policy and Dispute Resolution Policy. All transactions are B2B.
1. Cancellations
Before Award — Buyer may cancel the auction at any time, free of charge.
After Award, Before Artwork Release (≤ 2 hours) — full refund (less unavoidable Razorpay charges) if the Printer has not downloaded artwork.
After Artwork Release, Before Dispatch — subject to Printer consent; typically settled under Dispute Resolution as a Partial Split.
After Dispatch — no cancellation; remedy is to confirm delivery and dispute if defective, late or mis-spec'd.
Printer-initiated cancellation — the Printer forfeits performance points, may be downgraded, fined under plan terms, and in cases of recurring default, delisted.
2. Refund Grid
| Trigger | Refund amount | Timeline |
|---|---|---|
| Buyer cancels before award | N/A (no capture) | — |
| Buyer cancels within 2 hr of award, artwork not downloaded | 100% gross refund | 5–7 working days |
| Buyer cancels post-artwork-download | Admin-determined (Partial Split) | 5–7 working days post-verdict |
| Dispute verdict: Refund Buyer | 100% gross refund | 5–7 working days post-verdict |
| Dispute verdict: Partial Split | % per admin verdict | 5–7 working days post-verdict |
| Dispute verdict: Reprint | ₹0 refund (reprint delivered) | — |
| Dispute verdict: Pay Printer | ₹0 refund | — |
| Printer default (admin-confirmed) | 100% gross refund | 5–7 working days |
| No capable match for the brief | 100% gross refund | 5–7 working days |
| Sample pack never dispatched | 100% gross refund | 5–7 working days |
| Chargeback / unauthorised transaction (upheld) | 100% gross refund | Up to 45 days (Razorpay cycle) |
2A. What a Refund Covers
- A full refund returns the entire escrowed amount: Gross Bid + GST + delivery charge + GST on delivery.
- Where a shipment has already been booked or picked up, the delivery component may be retained to the extent of the courier charge actually incurred.
- Platform commission is never charged to the Buyer, so there is no separate fee to refund. On a refund, the supplier earns no payout and Tejas Industries earns no commission.
- Sub-RFQ payments by Printers are refunded on the same basis. A stale sub-RFQ payment (RFQ already closed) is refunded in full automatically.
3. GST on Refunds
- Credit Notes under Section 34 of the CGST Act, 2017 are issued referencing the original IRN.
- Partial refunds carry a prorated reversal of GST; Buyer must reverse any ITC previously claimed on the credit-noted portion.
- TDS already deposited is non-refundable by us; the party must claim against annual tax liability.
4. Subscription Refunds
- No refund once the billing period starts (plan limits are consumed in real time).
- Mid-cycle upgrades are prorated; downgrades take effect at the next billing cycle.
- Trial / promotional credits are non-refundable and non-transferable.
5. How to Request a Refund
- Open the job / subscription receipt in your workspace.
- Click Request refund or email info@goprintpack.com with Order ID, reason, evidence.
- For post-dispatch issues, a formal dispute is raised; see Dispute Resolution Policy.
- Acknowledgement within 24 hours; straightforward requests resolved within 7 working days.
6. Non-Refundable Items
- Platform commission already remitted on a completed job (no dispute)
- Payment gateway charges where the gateway does not reverse them
- Razorpay settlement charges attributable to currency conversion
- Subscription period consumed, trial credit used, promotional credit expired
- Printer-side costs crystallised (plates, substrate) under a Partial Split verdict
- Costs arising out of Buyer-supplied incorrect specifications where the Printer manufactured to spec